SAP Customer Experience

SAP Customer Experience gives you the right IT solutions to effortlessly acquire and retain your customers.

Every customer has different wishes and needs, yet you want to keep them all satisfied. The better your relationship with your customers, the more likely they are to stay. This requires crystal-clear insight into your customers as well as excellent service. SAP Customer Experience gives you the right IT solutions to effortlessly acquire and retain your customers.

Ladera Technology helps you to deliver a unified customer experience across all channels by leveraging SAP Customer Experience solutions. Right from the first contact a customer has with your company to the point when they choose to buy from you, we help you integrate various solutions for marketing, sales, and customer relationship management.

Benefits of SAP Customer Experience Solutions:

Get the most out of your data to create captivating experiences that increase customer retention and send profits through the roof. Here are a few more benefits you can expect from SAP Customer Experience Solutions:

Improved customer experience: Give your contact center reps and field service technicians an eagle’s eye view of customers so they can deliver hyper-personalised customer experiences and resolve issues quickly.

Increased customer retention: Wow your customers with hyper-personalised service that wins loyalty.

Run real-time analytics: Identify the best offers, the right timing, and the optimal channel to reach your customers up to the minute.

Higher sales revenue: Boost pipeline visibility and sell more with integrated tools for sales force automation, lead management, forecasting, cross-selling, e-commerce, and more.

Greater process efficiency: Help your sales, marketing, and service teams accomplish more with less effort by taking advantage of automated processes and scheduled follow-up prompts.

Work smarter across the board: Seamlessly share information across teams, departments, and internal and external stakeholders to better serve customers at every touchpoint.

SAP Sales Cloud

SAP Sales Cloud is a suite of customer-centric sales applications for sales force automation, sales enablement, sales collaboration, and predictive analytics. Empower your sales team with intelligent recommendations so they can spend more time building relationships and engaging with customers while critical selling processes are streamlined and automated.

SAP Marketing Cloud

SAP Marketing Cloud solutions consolidate user data that provides real-time, context-based information about customers allowing brands to deliver consistent, contextual, and relevant experiences throughout a customer journey, regardless of the marketing channel or device.

SAP Service Cloud

SAP Service Cloud (formerly SAP Hybris Services) This C/4HANA component enables customers to request a return, replacement or refund for the delivered products or services with a hassle-free experience, which, in turn, boosts the likelihood that customers will recommend the company to others. It also completely supports multi-channel customer engagement.

E-Commerce

Discover how Digital technologies have transformed the core of the e-commerce and has employed its astounding capabilities to allow sellers to connect with their customers through the web, mobile and intelligent platforms.

SAP Revenue Cloud

SAP Hybris Revenue Cloud which includes CPQ, Order Management and Subscription Billing capabilities has been designed to allow companies to monetize disruption and go beyond Quote-to-Cash in the digital economy.

SAP Commissions & CPQ Cloud

Monetize disruption and go beyond quote-to-cash with a solution that lets you plan, innovate and adapt your system dynamically to meet the ever-changing needs of the market. SAP Hybris Revenue Cloud provides a simplified, automated approach to managing your CPQ, billing and ordering processes from the cloud.

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